Why should I use KDdidDesigns instead of one of the online companies?
The one stop websites are a great resource and for some, that need is met by the web based shops. We pride ourselves on customer contact, personal relationships and face to face sales. You can pride yourself on supporting a local small business and knowing that when you share your experiences with your friends and colleagues and encourage them to use our services, you have become part of our marketing team. Thank you.
Why aren’t your prices on your website?
Since every order we do is a customized order especially for you and your company, it is impossible to provide “one size fits all” pricing. The cost of the goods we provide also fluctuates so we try our best to find you the best price for each item every time you use us.
How do I get a price quote?
We are available via phone, e-mail, and fax to help with your project. To provide accurate pricing we have a form you can fill out on our contact us page that will help us meet your needs in addition, we will need a copy of your logo and any release forms necessary for protected trademarks and copyrights that you have license to use. Our knowledgeable and friendly staff will guide you through the process to make sure you get the highest quality product for the lowest price possible. Contact Us Today!
How many do I have to order?
Although we have no minimum order, we do offer quantity discounts at 12, 36 and 72 pieces as well as bulk discounts for larger orders.
How quickly can I get my order?
Our standard turnaround time is 7-10 business days (Monday – Friday) after we receive logo approval, signed contract and deposit. If you have an event date, we will do everything we can to meet your deadline.
Are rush services available?
Yes. Although there are rush fees associated with this service.
What is the best way to choose the right item for my job?
Call us, stop by our shop or email us. We love getting to know our customers and helping them create their customized logo apparel and accessories. We offer several online catalogs for your browsing convenience and we have many of our most popular items available at the shop for your viewing and browsing pleasure. Knowing your needs, your budget and your deadlines all help us determine the right fit for you.
Can you print or embroider on items I supply?
We can decorate on items you supply but you will be required to sign a release since we cannot guarantee replacement of items that are accidentally torn or damaged due to machine malfunction or human error.
Do you have inventory on site for my job?
Although we do keep some samples available, each of our jobs are customized for each unique individual need so we do not keep a lot of stock. Most of our items are available within 1-3 business days from our local and regional suppliers.
Can you create a logo for me?
Yes – we have several freelance graphic designers that work closely with us and our customers. Their charges are billed on hourly basis and are not controlled by KDdidDesgins.
I already have my logo, what file formats do you accept?
We require a vector based format .eps file. We have had good results using some PDF, png and ai and psd files. Obsessionally we can use a jpg or tiff file. Remember, the cleaner the art, the better the results. All files must be submitted in 300 dpi or better.
Can I see a sample of the logo before production?
Absolutely, we offer a virtual sew out or a layout in an art format for your approval. For embroidery projects we also offer a one-time actual sew-out on sample material for your approval. Extra sew outs and changes after approval will be charged at the per piece price as stated on the contract.
What are your standard logo sizes?
We typically run 3″- 4″ on left chest/pocket location, 4″-5° wide X 2.35″ high for a hat front, 7″-9″ for a youth shirt, 9″-11″ for full adult front location, and 12″-14″ for full adult back location. We also offer jumbo sized prints up to 15.5″ wide x 20″ tall – contact us to see if your job qualifies for this service.
Why is there a setup/digitizing charge?
For embroidery, we have to digitize your logo converting it into a stitch file which is the language the machines read. We do all our digitizing in house manually. We charge a one-time set up fee which is usually around $50 for non-contract or retail customers. The setup charge covers the cost of this processes.
Can you do custom numbers for teams?
We can do applique and heat applied numbers for teams in standard format. Specialty numbers and names can be ordered and usually take 5-10 business days depending on the item.
How do I receive my order?
Our locals can come by our shop any time during our business hours to pick up their items or we can ship them via USPS, UPS or FedEx depending on the item and where they are being shipped.